• Guarantee and Warranty
  • warranty and guarantee

    TPLaser / TechPro Guarantee and Warranty

    CNC machines sold by TPLASER are covered by a 24-month warranty from the date of shipment. CNC machines sold through resellers must be registered with TPLASER within 30 days of purchase to receive this warranty.

    TPLASER guarantees that all CNC machines sold are new, do not sell used equipment, do not use counterfeit accessories, if there are defects in accessories and materials. We will repair or replace it free of charge. If an accessory is being returned or returned for repair, there must be sufficient packaging to ensure that no damage has been received in transit. If an item/part is determined to be damaged due to lack of maintenance, cleaning, or misuse/abuse, the customer will be responsible for the cost of replacement item accessories, as well as all associated shipping charges. The limited warranty does not apply to natural disasters, acts of terrorism, normal wear and tear, product failure due to lack of maintenance or cleaning, accidental damage, insufficient dust removal, etc.

    It is certified that the guaranteed for free repairs up to 2 years from the date of purchase against assembly/manufacturing faults. This guarantee is in-valid under the following circumstances.

    If the appliances is not used in accordance with the operational manual supplied by the company, or any misuse.

    If the unit is damage after a fall, or a shock.

    If dismantled, or tampered with any way.

    Any fault occurred due to incorrect power supply.

    Commercial use of Cambridge appliances will void the Guarantee.

    Parts under warranty are carried by TPLASER and shipped by common carrier, FEDEX ground service or similar. Technical support for installing replacement parts is mainly provided by phone, whatsapp, email or online customer support. The labor required to install replacement parts is the responsibility of the user.

    TPLASER is not responsible for damage or loss caused by the shipping company or other circumstances beyond our control. All claims for lost or damaged goods must be notified to TPLASER within twenty-four hours of delivery. Please contact our customer service department for more information. This warranty only covers new machines sold to the original owner. For warranty repair information, call +86-176-8668-3792.

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