• FAQ
  • FAQ

      FAQ of fiber laser cutting machine

      Q1. Can i order a custom machine, such as bed appearance、color、use my logo ?

      Sure, we are China manuafacturers, we accept OEM and ODM as your requirements.

      Q2. How long warranty of your tplaser fiber laser cutting machine ? 

      Two years on parts when get machine, 3 years for free repair. Life-time technical support.

      Q3. I am a new operator for this machine, How to operate it ?

      When you get machine, there are English software, User manual and detailed installation & training video in the USB, also our engineer 24 hours technical online support by E-mail, Skype, Live Chat, TeamViewer software. also we supply oversea after-sale service.

      Q4. What payment terms of this tplaser fiber laser cutting machine?  and how long can it be completed ?

      We support T/T(Telegraphic Transfer), L/C(Letter of Credit), Western Union, Alibaba etc terms. and standard machine we can 15-20 working days can delivery.

      Q5. If some problems happened to this tplaser fiber laser cutting machine, what should i do ?

      If during warranty, we free change new one for you; After the warranty period, we provide it with our agent cost for you. and provide technical support for life.

      Q6. What certificates your tplaser fiber laser cutting machine has ?  Such as CE, FDA, SGS

      Yes, our company have international certification system certificate: such as CE, FDA, SGS, ISO, FA, CO etc.

    WhatsApp Chat Online E-mail